Support Policy Page
Support Policy
Warrshan is committed to providing assistance and support to customers and sellers regarding orders, services, and platform usage.
1. Support Channels
Customers may contact our support team through the official email address and WhatsApp contact details published on the platform.
2. Business Hours
Support is available daily from 10:00 AM to 9:00 PM.
Friday: Closed during Friday prayer.
3. Scope of Support
Support covers orders, payments, delivery, returns, exchanges, account-related issues, and technical issues related to platform usage.
4. Response Time
We aim to respond as quickly as possible; however, response times may vary depending on workload and inquiry volume.
5. Required Information
Support representatives may request additional information such as order numbers or account details to help resolve issues efficiently.
6. Misuse of Support Services
Warrshan reserves the right to restrict support services in cases of abuse, inappropriate conduct, or misleading information.
7. Contact Information
Email: info@warrshan.com
WhatsApp: +249912149294
Warrshan
